Emergency Services Call Taker

SALARY: $47,611.20 - $49,608.00 Annually

OPENING DATE: 01/17/21

CLOSING DATE: 01/31/21 05:00 PM

DEPARTMENT: Sheriff's Office

JOB TYPE: Full-Time

FLSA STATUS: Non-Exempt

JOB NUMBER: 21038

ESSENTIAL JOB FUNCTIONS: ***Salary to be commensurate with qualifications***

 Answers emergent and non-emergent telephone and text calls in an enhanced 911 environment. Provides pre-arrival instructions on medical calls. Performs data entry and retrieval within multiple computer systems. Trains new personnel as necessary.

• Answers emergent and non-emergent telephone calls on a multi-line phone system; answers text calls through approved web-based service provider. Interviews callers, prioritizes and documents information, and ensures timely notification to the appropriate agency.

• Provides emergency medical pre-arrival instructions when appropriate.

• Enters and monitors calls for service utilizing Computer Aided Dispatch System (CAD) for numerous law enforcement agencies, fire departments, and several individual County departments. Maintains handwritten cards in the event of a CAD failure.

• Provides investigative support through data entry/retrieval in CAD, NCIC/CCIC, the records management system, and the jail management system. Conducts searches for warrants, driving status, vehicle registration, and criminal histories; relays information to appropriate personnel.

• Operates and performs routine equipment checks on telephone recording systems. Coordinates repairs to systems as needed.

• Provides new hire training.

• Provides courtroom testimony as required.

• Performs other duties as required.

QUALIFICATIONS:

• High school diploma or equivalent required.

• Minimum of one (1) year emergency call taking experience preferred.

• Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.

• Knowledge of geographical locations within El Paso County and outside agencies, their responsibilities, and jurisdictional boundaries preferred.

• Ability to use computer and telephone systems utilized in the emergency dispatch environment.

• Ability to monitor multiple computer systems and telephone systems.

• Ability to effectively handle varying degrees of stress in a multitude of emergency and nonemergency situations.

• Must be multi-task oriented with the ability to execute complex oral and written instructions.

• Ability to communicate with the general public, law enforcement personnel, and outside agencies in a professional and courteous manner during time of extreme stress and time constraints.

• Ability to type a minimum of 40 words per minute and pass pre-employment testing which includes an auditory typing test.

• Ability to work in a fast-paced, high-stress environment.

• Maintain regular and punctual attendance.

• An equivalent combination of related education and experience may be substituted for the education and experience requirements above.

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.

LICENSES/CERTIFICATES:

• Must possess and maintain a valid Colorado Driver's License.

• International Academy of Emergency Medical Dispatch Certification preferred.

WORK CONDITIONS: Work is performed in a high stress, indoor emergency dispatch environment. Operations are 24 hours per day, seven days per week, including weekends and holidays. Must be able to work shift work and varying schedules to include holidays, weekends, and overtime. Prolonged periods of standing or sitting may be required. Must adhere to the standardized dress code policy.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com For inquiries please call: 719-520-7401.

Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603). 

EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

APPLICATIONS MAY BE FILED ONLINE.

For inquiries, call 719-520-7401. Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and re-hires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603). EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.

Emergency Services Call Taker Supplemental Questionnaire

* 1. How did you learn of this position?

El Paso County Website

Indeed.com

Employee Referral

Social Media (Twitter/Facebook)

LinkedIn

University/College Career Site

Industry-specific Career Site

Professional Membership Career Site

Career Fair

Other

* 2. Do you have a high school diploma or equivalent education? Yes No

* 3. Do you have a minimum of one (1) year emergency call taking experience? Yes No

* 4. Do you have an International Academy of Emergency Medical Dispatch Certification? Yes No

* Required Question