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Customer Service Representative

SALARY: $44,824.00 - $46,196.80 Annually
OPENING DATE: 09/05/21
CLOSING DATE: 09/13/21 05:00 PM
DEPARTMENT: Sheriff's Office
JOB TYPE: Full-Time
FLSA STATUS: Non-Exempt
JOB NUMBER: 21590 ESSENTIAL
JOB FUNCTIONS: ***Salary to be commensurate with qualifications*** 

Greets, directs, and assists customers entering the Office of the Sheriff lobby; performs data entry, records maintenance, and other administrative duties in support of office operations.

• Provides customer service in the Office of the Sheriff to include providing assistance/direction to the public in person and over the phone as well as receiving and recording phone messages for Office personnel as needed.
• Preforms opening and closing duties for the front lobby of the Office of the Sheriff.
• Distributes incoming mail to the proper recipient within the Sheriff's Office.
• Updates and maintains the Office of the Sheriff phone list.
• Assists the Records section with data entry of State and County traffic citations requiring training on Law Enforcement Records Management System (LERMS), Beacon, and Colorado Revised Statutes (CRS).
• Assists the Records section in various projects to include scanning documents.
• Performs background checks for various agencies.
• Accepts Records Release requests and payments.
• Collects payments for County citations issued by the Sheriff’s Office, County Parks and Recreation, and the Pikes Peak Humane Society.
• Maintains control of and initiates case reports for property found in the lobby; packages property for transfer to the Evidence Unit.
• Assists the Concealed Handgun Permits office with various duties as needed.
• Assists other sections with special projects and/or requests as needed.
• Performs other duties as required.

QUALIFICATIONS:
• High school diploma or equivalent education required.
• Minimum one (1) year of administrative experience.
• Must be honest and possess a high degree of personal integrity.
• Ability to type 40 words per minute (WPM) and enter data accurately.
• Ability to update and maintain accurate records.
• Ability to communicate effectively and professionally with the general public, Sheriff's Office staff, and other law enforcement personnel.
• Ability to maintain confidentiality.
• Ability to use standard office equipment, including but not limited to, computer, typewriter, fax machine, and photocopier.
• Maintain regular and punctual attendance.
• Must pass typing test for speed and accuracy and conditional post offer background investigation, truth verification examination, and drug screen.

LICENSES/CERTIFICATES:

WORK CONDITIONS:
Work is performed in a lobby setting with daily interaction with the public.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com For inquiries please call: 719-520-7401.

Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).

EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

APPLICATIONS MAY BE FILED ONLINE.

For inquiries, call 719-520-7401. Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and re-hires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603). EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. 

Customer Service Representative Supplemental Questionnaire

* 1. Do you have a high school diploma or equivalent education? Yes No

* 2. How did you learn of this position?
El Paso County Website
Indeed.com
Employee Referral
Social Media (Twitter/Facebook)
LinkedIn
University/College Career Site
Industry-specific Career Site
Professional Membership Career Site
Career Fair
Other

* 3. Do you have at least one (1) year of administrative experience? Yes No

* 4. Please describe how you previously provided excellent customer service in a similar role to this position.

* Required Question