Corporate Services Officer and IT Support Officer
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support
Job Description (Roles and Responsibilities)
Main purpose of job:
The British Consulate-General in San Francisco represents the UK diplomatically in 7 states throughout the Pacific North West: Northern California, Washington, Oregon, Alaska, Montana, Wyoming and Idaho. The Consulate is responsible for developing business and political relations between the Pacific North West and the UK; promoting public diplomacy; and offering Consular services for British nationals.
The Consulate is now seeking an experienced and highly motivated individual to be its Corporate Services Officer (CSO) to help run its office. The CSO is responsible for office and facilities management, including IT and administrative support. It’s a busy and rewarding role, requiring resilience, a self-starting approach, and a high degree of flexibility. While a diverse set of skills and experience is required, on the job training is also provided.
Corporate Services sits at the heart of everything the British Consulate General does. The CSO role is critical to the smooth running of the Post, the Consul General’s residence, our satellite office in Seattle, and much more.
Roles and responsibilities / what will the jobholder be expected to achieve?:
- Office Management: You will be responsible for ensuring the smooth running of the office and all leased and owned residences. The day-to-day tasks will be varied, but can range from managing our equipment and supplies, to ensuring compliance with health and safety regulations.
- Estates and facilities management: You will need to manage the maintenance programme and oversee contactors at the Consulate General, the official Residence, and diplomat accommodation.
- Human Resources: Manage staff arrival and departure processes. These responsibilities include: managing the on-boarding process; setting up workstations and IT; serving as point of contact for new staff, fielding questions, and establishing processes to enable their smooth transition; arranging accommodation for new diplomats arriving from the UK; and overseeing the off-boarding processes – including completion and submission of all terminating employee forms.
- Finance: paying for and tracking monthly invoices, preparing expense reports, and drafting procurement bids.
- IT support: handling routine queries from staff during core hours, working closely with colleagues in DC and the UK. This includes troubleshooting system problems, maintaining IT and AV equipment, and administering shared mailboxes and calendars. FCDO-specific training is provided, however a reasonable understanding IT support is helpful.
Essential qualifications, skills and experience
- Proficiency with Microsoft Office, especially Excel and Word
- Excellent relationship management skills, and a collaborative outlook
- Strong time management
- Experience working in an administrative role
- Interest in working with Information Technology
- Patience, an open mind, and a flexible approach
- Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents or A visa holders with EAD cards*. If you hold a visa other than an A visa you are not currently eligible to work at our office. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All selected candidates are subject to background checks and will require a security clearance prior to starting work. *A visas are acceptable at the Embassy and Consulates. The UK Mission to the UN (UKMIS) accepts G visas, and British Defense Staff (BDS) outposts accept A or NATO visas.
Desirable qualifications, skills and experience
- Prior experience working with Information Technology in an office setting
Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together
26 May 2022
Administrative Officer (AO)
Type of Position
Working hours per week
Americas, Caribbean & Overseas Territories
Type of Post
British Consulate General
Number of vacancies
5 July 2022
Other benefits and conditions of employment
Learning and development opportunities:
The Consulate has a strong learning culture and the CSO will have access to a range of development programmes offered in-house and online, including the dedicated international academy.
We promote family-friendly flexible working opportunities, where operational and security needs allow. The British Consulate aims to be as inclusive as possible of people’s commutes and schedules by encouraging flexible working patterns. We offer a hybrid work policy which generally enables people to work from home two-three times per week, as agreed with their Line Manager.
The nature of the role also requires the position holder to be available to travel to the official residence, and other diplomat accommodations, generally with at least 24 hours advance notice, but some flexibility may be required.
The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.
Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
Internal candidates must inform their supervisor before they apply to a different position.
Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.
The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.